Elasticsearch, Logstash, and Kibana enjoy the advantage of acquiring lively and valuable communities. You may have our assurance of significant-high-quality support and solitary source of fact being an Elasticsearch Provider purchaser, however the Elastic community can even be a beneficial resource in your case whenever you require it.
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The principle focus of support is to be certain your deployment shows a green standing and is obtainable. There isn't a certain Original or ongoing reaction time, but we do try to interact on every single problem in just 3 business enterprise days.
Through the Elasticsearch Company Console: Go to the Support page or decide on the support icon, that appears like a lifestyle preserver, on any site in the console. Make contact with us by electronic mail: [email protected]
Involve the deployment ID you want assist with, particularly if you've got numerous deployments. You could find the deployment ID within the overview web site for your personal cluster during the Elastic Cloud Console.
When you've got any technological issues that aren't for our Support crew, hop on our Elastic Neighborhood discussion boards and acquire answers from the industry experts during the Local community, like men and women from Elastic.
We can offer support whether or not your environment is on-prem or from the cloud. Speak to our staff to debate your particular infrastructure and necessities, such as SLAs and protection requirements.
Examine your unique needs After you enter a support contract with Instaclustr, you're going to be leveraging a lot more than three hundred million node hrs of administration and support encounter with open up source technologies, such as the Open Distro of Elasticsearch.
When you Get in touch with us by e mail, you should use the email handle you registered with, making sure that we may help you extra rapidly.
Explain the situation. Involve any appropriate specifics, like mistake messages you encountered, dates and situations when the challenge transpired, or anything you're thinking that is likely to be practical.
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By electronic mail: [email protected]. For those who contact us by email, you should use the e-mail deal with which you registered with, to ensure that we will help you more immediately. For anyone who is utilizing a distribution checklist as your registered email, You may also register a second e mail deal with with us.
Describe the challenge. Include things like any appropriate specifics, such as error messages you encountered, dates and periods when the condition transpired, or anything you think that is likely to be practical.
Elasticsearch, Logstash, and Kibana delight in the advantage of having vivid and beneficial communities. You have our assurance of significant-top quality support and one source of truth of the matter being an Elastic Cloud user, though the Elastic Local community can also Elasticsearch support be a handy resource in your case whenever you have to have it.
Support is furnished by e-mail or with the Elastic Support Portal. The primary concentrate of support is to make certain your Elasticsearch Provider deployment shows a inexperienced status and is on the market. There isn't any certain initial or ongoing response time, but we do attempt to engage on just about every problem within just three organization times.
Contain the deployment ID that you'd like help with, particularly if you have a number of deployments. The deployment ID can be found around the overview website page for the cluster during the Elasticsearch Support Console.
Some people sell support and then don’t stroll the stroll. To be a pure open source corporation, we can easily only differentiate on value and support, and we care deeply about maintaining fantastic support and solving our consumers’ troubles rapidly.
As an Elasticsearch Assistance shopper, you'll acquire an electronic mail with Guidelines ways to log in into the Support Portal, in which you can track equally recent and archived circumstances.
Just open a situation to let's know the identify and e mail tackle you prefer to to generally be included. When opening a circumstance, There are many belongings you can do to receive help speedier: