Elasticsearch, Logstash, and Kibana enjoy the good thing about having vivid and practical communities. You may have our assurance of large-high quality support and solitary source of fact being an Elasticsearch Provider consumer, though the Elastic community will also be a useful resource for you personally everytime you need to have it.
If you are in absolutely free demo, you are also qualified to have the Elasticsearch Support Normal level support for as long as the trial is active.
The main emphasis of support is to guarantee your deployment exhibits a green standing and is obtainable. There is absolutely no certain First or ongoing response time, but we do attempt to interact on just about every issue within 3 company days.
Within the Elasticsearch Services Console: Visit the Support website page or decide on the support icon, that appears like a daily life preserver, on any web site while in the console. Make contact with us by email: [email protected]
Involve the deployment ID you want assist with, particularly when you have several deployments. You will discover the deployment ID about the overview website page in your cluster within the Elastic Cloud Console.
If you're on an Elasticsearch Services Regular membership and you simply have an interest in relocating to Gold or Platinum support, you should Get in touch with us. We also suggest that you simply study our greatest techniques information for obtaining the most out of your support experience:
Our managed assistance pedigree and broad shopper foundation makes sure that we possess the experience to suit any client atmosphere. It’s what we do day to day On a regular basis, we provide mission vital, significant functionality, and often-on data alternatives for our consumers. Our company is focused on the operational performance of Elasticsearch and complementary open resource knowledge layer systems. Dedicated crew Elasticsearch support staff is built up of committed engineers and Elasticsearch specialists with in depth operational working experience. We now have the opportunity to assist maintain your clusters functioning efficiently and effectively below numerous disorders and use cases Spin up a cluster in minutes Free Trial
Talk about your distinct needs After you enter a support contract with Instaclustr, you're going to be leveraging over three hundred million node hours of administration and support experience with open resource technologies, including the Open up Distro of Elasticsearch.
For customers devoid of an active subscription, pay a visit to the Elastic Neighborhood boards and get solutions within the industry experts during the Group, which includes persons from Elastic.
Explain the condition. Incorporate any related facts, which include mistake messages you encountered, dates and occasions when the problem occurred, or anything you're thinking that may very well be valuable.
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On the lookout for crisis Elasticsearch support? Are you presently having operational issues along with your self-managed Elasticsearch cluster in production environment?
By email: [email protected]. For those who Call us by e mail, be sure to use the email address that you registered with, so that we will let you additional speedily. For anyone who is utilizing a distribution record as your registered e-mail, You can even register a next e-mail address with us.
Explain the issue. Incorporate any suitable specifics, such as error messages you encountered, dates and situations when the challenge occurred, or the rest you believe is likely to be useful.
Our support web pages are already supplied in English, to translate to your required language You Elasticsearch support can utilize the created-in translate perform in Chrome or Firefox.
With the discharge of The brand new Support Portal, even Should you have an current account, you could be prompted to update your password.
To learn more, Examine Quality Support Services Coverage. For anyone who is on a Standard subscription, therefore you have an interest in upgrading your support level, make sure you Make contact with us. We also advocate which you study our greatest techniques guide for getting the most out of the support working experience:
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Get in touch with us in addition to a member of our crew will attain out for you inside of minutes We’ll speedily assist you receive a agreement in position so we may get to operate resolving your Elasticsearch problems and Obtain your ecosystem operational as speedy as is possible.
Just open up a situation to allow us to know the title and electronic mail address you prefer to to be added. When opening a circumstance, There are some things you can do to obtain enable more quickly: