Elasticsearch, Logstash, and Kibana enjoy the good thing about owning lively and practical communities. You might have our assurance of large-high quality support and single supply of fact as an Elasticsearch Company buyer, though the Elastic Local community can be a helpful source to suit your needs whenever you will need it.
When you are in cost-free trial, you will also be eligible to have the Elasticsearch Services Typical degree support for so long as the trial is Lively.
When you are utilizing a distribution record as your registered e-mail, It's also possible to register a second e mail handle with us. Just open a scenario to let us know the title and electronic mail handle you would like to get included.
Through the Elasticsearch Assistance Console: Visit the Support web page or decide on the support icon, that looks just like a life preserver, on any webpage inside the console. Get hold of us by email: [email protected]
Incorporate the deployment ID you want assist with, particularly if you've got numerous deployments. You could find the deployment ID within the overview webpage to your cluster within the Elastic Cloud Console.
If you are on an Elasticsearch Company Conventional membership therefore you are interested in moving to Gold or Platinum support, be sure to Get hold of us. We also advocate which you study our greatest tactics tutorial for obtaining the most out of one's support encounter:
We can offer support irrespective of whether your surroundings is on-prem or while in the cloud. Make contact with our workforce to debate your precise infrastructure and needs, which includes SLAs and security requires.
For those who have any technical inquiries that are not for our Support crew, hop on our Elastic Group community forums and have responses from your industry experts inside the Group, which includes people today from Elastic.
For people without an Energetic membership, visit the Elastic Neighborhood message boards and get responses with the professionals from the community, like individuals from Elastic.
Describe the challenge. Involve any related specifics, like mistake messages you encountered, dates and instances when the condition occurred, or anything you're thinking that could be beneficial.
At that time, Microsoft Promoting will make use of your complete IP tackle and consumer-agent string making sure that it may thoroughly course of action the ad click on and cost the advertiser.
Microsoft and DuckDuckGo have partnered to deliver a research Option that provides suitable commercials for you even though defending your privacy. In case you click a Microsoft-supplied ad, you may be redirected to your advertiser’s landing site by way of Microsoft Promoting’s platform.
By email: [email protected]. In the event you Get in touch with us by email, be sure to use the e-mail deal with you registered with, in order that we may help you much more immediately. For anyone who is utilizing a distribution checklist as your registered email, you can also sign up a second e mail address with us.
Explain the situation. Incorporate any relevant aspects, like error messages you encountered, dates and moments when the issue happened, or anything you think is likely to be valuable.
Our support internet pages are supplied in English, to translate to your required language You can utilize the built-in translate function in Chrome or Firefox.
Support is furnished by e-mail or from the Elastic Support Portal. The main emphasis of support is to ensure your Elasticsearch Support deployment reveals a green position and is accessible. There isn't a guaranteed Original or ongoing reaction time, but we do attempt to engage on just about every issue inside of a few business days.
To find out more, check Top quality Support Expert services Plan. If you're on a regular membership, and you are interested in upgrading your support stage, make sure you Get hold of us. We also suggest that you just examine our greatest methods guidebook for Elasticsearch support receiving the most out within your support encounter:
A number of people offer support and afterwards don’t wander the wander. As a pure open source company, we can easily only differentiate on price and support, and we treatment deeply about maintaining great support and solving our clients’ difficulties swiftly.
As an Elasticsearch Company shopper, you can acquire an electronic mail with Recommendations tips on how to log in to your Support Portal, where you can keep track of both present and archived conditions.
Just open up a situation to allow us to know the title and electronic mail handle you would like for being extra. When opening a circumstance, There are many stuff you can do to obtain help faster: